Portal messages are not checked after hours or on the weekend.  

Medication Refill & Lab Requests - please submit through patient portal message 

The patient portal is for medication refill requests and basic questions to the team. Our goal is to provide the best care possible, which is why we may ask that you schedule a follow-up appointment if you have questions that require a change in treatment.  

Please send only non-urgent messages and allow up to 2 working days for a response.

Please read this policy, which pertains to all patient inquiries and requests sent through the secure portal

Due to the number of electronic communications, and in order for you to receive a response in a timely manner, please limit your messages to: 

• questions about a medication, supplement, or diagnostic test recommended by your specialist;
• requests to refill a medication or supplement prescription;
• possible side effects of a treatment;
• responses to a question from a team member; or,
• notes concerning scheduling, canceling, or changing an appointment

Your question should be brief, concise, and ideally be answerable with a 'yes' or 'no.'

If your questions or concerns are beyond the scope described above, and/or require more time and attention, you will be asked to schedule a follow-up appointment or phone call with your provider.

Cancellation policy is 24 hours notice. If you cancel within 24 hours or you miss your scheduled appointment, you will be charged $50 fee.