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Portal messages are not checked after hours or on the weekend.  

Medication Refill & Lab Requests - please submit through patient portal message 

The patient portal is for medication refill requests and basic questions to the team. Our goal is to provide the best care possible, which is why we may ask that you schedule a follow-up appointment if you have questions that require a change in treatment.  


Please send only non-urgent messages and allow up to 2 working days for a response.


Please read this policy, which pertains to all patient inquiries and requests sent through the secure portal

Due to the number of electronic communications, and in order for you to receive a response in a timely manner, please limit your messages to: 

  • questions about a medication, supplement, or diagnostic test recommended by your specialist;
  • requests to refill a medication or supplement prescription;
  • possible side effects of a treatment;
  • responses to a question from a team member; or,
  • notes concerning scheduling, canceling, or changing an appointment


Your question should be brief, concise, and ideally be answerable with a 'yes' or 'no.'


If your questions or concerns are beyond the scope described above, and/or require more time and attention, you will be asked to schedule a follow-up appointment or phone call with your provider.


Cancellation policy is 24 hours notice. If you cancel within 24 hours or you miss your scheduled appointment, you will be charged $50 fee.

Contact Technical Support

For medical questions, contact your provider or, if you are having a medical emergency, call 911.

What issue are you having?

Please narrow down the issue by selecting one of the options below:

If you have forgotten your password you can use the form here to issue yourself a reset link.

You'll need to enter:

  1. The email address you have on file with your provider
  2. Your date of birth
  3. Your last name
  4. Your zip/postal code (in the U.S., first 5 digits only)

This information must match the information that your provider has on file for you. When you click "Send reset link," the system will send an email to the email address that you entered. If the system is able to verify your account, you'll receive an email with a link that you can follow to create a new password.

If you need further assistance please fill out the form below

If you have forgotten your username you fill out the form here to have your username emailed to you.

If you need further assistance please fill out the form below.

Please double check that you are entering the correct username. To receive an email reminding you of your username, please click here. To reset your password click here. If you need further assistance, please fill out the form below.

If you need further assistance please fill out the form below.

Please fill out the form below and let us know what problem you are experiencing logging in. The more detailed you are in your description the better we can help you.

Please provide the name of the questionnaire and details about what problem you are experiencing.

If you are trying to send your provider a document, you can do so by uploading it using the form on the documents page

Please let us know what issue you are having with the secure messages system. The more detailed you are i your description the better we can help you.

If you need to refill a prescription, please contact your provider by either requesting a refill or sending a secure message.

If you are receiving an error message that there is no matching medication or supplement found, please send a secure message. to your provider with details about the medication or supplement you want to add.

If you are experiencing some other issue, please let us know what issue you are having regarding medications and supplements. The more detailed you are in your description the better we can help you.

Please fill out the form below detailing the error message you have received. If possible, please cut and paste the error message into the 'Message' field.

Please use the Secure Messages form to contact your provider.

THIS MESSAGE DOES NOT GO TO YOUR PROVIDER'S OFFICE

This form is for contacting technical support for the Patient Portal. To contact your provider's office, please send them a secure message or reach out to them directly.

Fill out the form below detailing the issue that you are experiencing. Please be as detailed as possible; the more information you provide the better we can help you.

Contact Cerbo Technical Support
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